Privacy Policy

Introduction

OpenReaders ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our platform, including when you make a payment through Razorpay.

1. Information We Collect

Personal Information: We collect information you provide directly:

• Name and email address (when contacting us or creating an account)
• Email and phone number (for payment transactions)
• Messages and feedback you send us

Payment Information: When you purchase a book through Razorpay, payment details (card, UPI, net banking) are securely processed by Razorpay. OpenReaders never stores complete payment credentials.

Automatic Information: We collect usage data through cookies and analytics:

• IP address and browser type
• Pages visited and time spent
• Links clicked and searches performed
• Device information

2. How We Use Your Information

• To process book purchases and send access credentials
• To provide customer support and respond to inquiries
• To improve our platform and user experience
• To send updates about new books and features (with your consent)
• To detect fraud and ensure platform security
• To comply with legal obligations

3. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data in transit
• Razorpay PCI-DSS Level 1 compliance for payments
• Secure authentication and access controls
• Regular security audits and updates

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Third-Party Services

Razorpay: We use Razorpay for payment processing. Razorpay handles all payment information securely. Please review Razorpay's Privacy Policy for details.

Analytics: We may use analytics tools to understand platform usage. These services may use cookies and similar technologies.

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Opt out of marketing communications
• Request your data be exported

To exercise these rights, please contact us at openreadershub@gmail.com

6. Cookies & Tracking

We use cookies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect some platform features.

7. Data Retention

We retain your data as long as necessary to provide services and comply with legal obligations. Payment records are retained for accounting and fraud prevention purposes. You can request deletion by contacting us.

8. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting the new policy on our platform with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices:

📧 Email: openreadershub@gmail.com